Articles in this category How do I schedule a collection? Scheduling collection and delivery is so simple and easy. If you are a new customer you can book your first order at Can you collect from one location and deliver to another? Yes, We are so flexible. While you are on booking please knock us on LiveChat or call us on 020 80508031 to make sure both addresses are covered by our fleet. I placed an order, What happens now? Well, congratulations to schedule your order. Our driver will come to your door on your scheduled time slot and you will get a tracking link by SMS. The time driver arrives you can give your clothes... What happens if I miss a collection or a delivery? If you are not home during the selected time slot we will have to add a fee to your invoice for rescheduling the job which is £5. Your driver is paid for every attempt they make, even if you are not t... How much does the service cost? We offer different services that vary in price. To view our full price list, please visit our prices page On the price page, you can do an estimation of your total cost before submitting an order. If ... What if an item goes missing? Its have less chance of missing any items, as we process each and every order individually. In case if we notice any thing missing we can crosscheck video footage All of our processing is captured by... How will I be compensated if my item goes missing? We are fully insured. Insurance will cover it. Also check our FAQ. What if my item is damaged? We do special care depending on clothes level instructions. It has less chance to be damaged. If it happens insurance will cover it. When are you liable for the damage? We fully covered by insurance. All of our activities monitored by CCTV 24/7. How will I be compensated if my item is damaged? Insurance will cover it. We may refund the payment to you or offer you a voucher for next time use. What happens if I'm not happy with the cleaning result? We have a free reprocess offer to you for each and every job. If you are not happy we will reprocess the job free of cost. What happens if I'm not happy with the ironing result? We have a free reprocess offer. You just need to generate a ticket to help.hamletlaundry.com. Rest we will take care for reprocessing the job.
